Shipping Policy

At Mahmura, we are committed to delivering your order as quickly and safely as possible. Below you’ll find important information about our shipping process, delivery estimates, tracking, and what to expect after placing your order.

Order Processing

Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays). Once your order has been shipped, you will receive a shipping confirmation email with your tracking details.

Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

Estimated delivery times begin once your order has been shipped.

  • Standard Shipping: 6–10 business days

  • International Shipping: Delivery times may vary depending on the destination country and local customs procedures

Please note that shipping times are estimates only and may be affected by external factors such as carrier delays, customs processing, weather disruptions, or peak seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout unless stated otherwise. Any available shipping options and their associated prices will be shown before you complete your purchase.

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking link. Please allow 1–3 business days for tracking updates to appear in the carrier’s system.

Worldwide Shipping

We offer insured worldwide shipping so customers can order with confidence from a wide range of locations. Availability may vary depending on the destination.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate at checkout. Mahmura is not responsible for packages that cannot be delivered due to incorrect or incomplete address details provided by the customer.

If an order is returned to us بسبب an address issue, additional shipping charges may apply to resend the package.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other local fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Mahmura is not responsible for delays caused by customs procedures.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include clear photos of the product and the packaging so we can review the issue and assist you appropriately.

If your package appears to be lost in transit, please contact our support team and we will help investigate the issue with the shipping carrier.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: support@mahmura.com
Website: https://mahmura.com

We aim to respond within 24–48 business hours.