Refund Policy

At Mahmura, we want you to feel confident when placing your order. If for any reason you are not satisfied with your purchase, we’re here to help under the terms outlined below.

Returns

You have 60 days from the date your order is delivered to request a return or refund. Our product page currently highlights a 60-Day Money Back Guarantee, so this policy aligns with that offer.

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Returned with all included items and accessories, if applicable

To request a return, please contact our support team with your order number and the reason for your return. If your return is approved, we will provide instructions on how and where to send your package.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7–10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible after delivery.

To help us review the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

If the issue is confirmed, we will work with you to offer a suitable resolution, which may include a replacement or refund.

Shipping Costs

Original shipping costs are non-refundable, unless the return is due to a damaged item, defective product, or an error on our part.

Unless otherwise stated, return shipping costs are the responsibility of the customer.

Non-Returnable Items

We may refuse returns or refunds for items that:

  • Have been used, damaged, or altered by the customer

  • Are not returned in their original condition

  • Are missing original packaging or included items

  • Were marked as final sale or clearance, where permitted by law

Exchanges

We only replace items if they are damaged, defective, or incorrect. If you need help with an exchange request, please contact our support team first.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please first check your bank account or payment method again. Then contact your bank or card provider, as processing times can vary.

If you still have not received your refund after that, please contact us and we will be happy to assist.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us at:

Email: support@mahmura.com
Website: https://mahmura.com

We aim to respond within 24–48 business hours.